Terms and Conditions


Muziker, a.s.
Einsteinova 18
851 01 Bratislava 5
Registered by Local Court Bratislava I
Section Sa, Insert No. 3337/B
Identification Number: 35840773
VAT identification number: SK7020001021



These General Terms and Conditions apply to all of online purchases made by customers (businesses or consumers) from our online shop (“e-shop“) and supplied by Muziker,a.s. (“Muziker”). A consumer is any person, who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business is natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

Contractual Partners

When purchasing a product, a Contract is being made between the customer and Muziker. For enquiries, claims or objections contact our customer service.

Free Calls

English Support Toll-Free (Mo-Fr 8:00-16:30)



Suggestions, complaints or compliments


Offer and Ordering

The product catalog in the Online Shop does not constitute a legally binding offer. It is only a non-binding online catalogue of the range of products available. Muziker does not warrant the accuracy or completeness of the information provided on the website. By clicking “Buy“, the customer makes a legally binding commitment to purchase the goods in the shopping basket. An order confirmation will be sent immediately after the order has been submitted. Muziker will indicate its Acceptance of an order by acknowledging the order via e-mail.

Right of Cancellation

If the customer is a consumer, he/she has the right to withdraw from this Contract without giving any reason within 30 days. You have the right to withdraw from this Contract without giving any reason within 30 days from the day on which the customer or a third party appointed by the customer (other than the carrier) receives the final goods purchased.

The right to withdraw from this Contract made online has only the consumer who had ordered the goods solely for private use. The right of withdrawal does apply to legal persons / businesses, but this option is considered individually.

In order to exercise the statutory right of withdrawal, the customer must notify Muziker of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or an e-mail) to the following address:

Postal adress

Muziker internetovy obchod
Drienova 1/h
821 01 Bratislava
Slovenska republika

The customer may use the Withdrawal Form Template attached for this purpose to the order confirmation e-mail, although, this is not obligatory.

Please, print the Form and attach it to the returned goods.

Please send the goods including the withdrawal form to the following address:

Muziker Return
Logistický areál P3
Hala 2, súpisné číslo 1102
900 55 Lozorno
Slovenská republika

Attention in the context of termination of contract, the return costs are your responsibility.

In order to facilitate the process, we can offer a service of collection and transportation of your products to our warehouse according to the following price table.

Pricelist for pick and ship

Weight up to  Pick and ship fee (EUR)
2 kg 25
3 kg 30
5 kg 35
10 kg 40
15 kg 45
20 kg 50
25 kg 55
30 kg 60
40 kg 65
50 kg 70
60 kg 75
70 kg 80
80 kg 85
90 kg 90
100 kg 95
150 kg 105
200 kg 130
250 kg 150
300 kg 180
400 kg 220
more than
401 kg 270

Consequences of withdrawal

If the customer withdraws from this Contract, we (Muziker) must reimburse any payments we have received from the customer, including the cost of delivery (excluding any additional costs incurred when the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, and no later than 14 days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
You have the option to withdraw from contract within 30 days after delivery, but only returns of goods without any damage or marks of usage will be accepted after the legal 14 day cooling-off period. If damaged goods or goods without original, undamaged packaging will be returned to us after the legal 14-day cooling-off period, you will be responsible for the devaluation of the product and you will be charged for the damages. This does not apply to reasonable wear occurred during an examination of the product, the likes of which would be generally allowed in a brick-and-mortar store.

Unless otherwise agreed, we will use the same payment method the customer used for the original transaction in order to provide the reimbursement. Under no circumstances will Muziker charge the customer a fee for this refund.

The statutory right of withdrawal shall not apply in the following cases:

  • purchased goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or any goods which have been tailored to the customer’s personal requirements.
  • purchases of sealed goods which are not suitable to be returned for hygiene and health protection related reasons (e.g. In-Ear headphones, mouthpieces for wind and brass instruments, harmonicas, et cetera), if their seal has been removed after delivery.
  • purchased goods modified according to customer specifications or goods cut to lenght (cables and chains cut to length etc.).
  • purchased clothes and footwear that are not suitable to be returned due to hygienic or health related reasons (for example: underwear, towels, socks, gloves etc.).
  • purchased clothes, footwear and accessories (for example: footwear, pants, shirts, t-shirts, thermal underwear, outdoor clothing, jackets, skirts, dresses, caps, hats, umbrellas, belts, glasses etc.), that are, due to hygienic or health related concerns, suitable to be returned only in case they were tried in clean home environment and exhibit no obvious marks of usage, damage, dirt or other visible depreciation.
  • delivery of audio or video recordings or computer software in a sealed packaging if the seal has been removed after delivery.
  • delivery of Muziker Gift card.

The customer is responsible for keeping the goods safe from soiling or damages. Wherever possible, please, return the goods in the original packaging together with all the product accessories and components. The customer may use a protective transport packaging.

In case of consumable goods (for example strings, electron tubes, cleaning products, sticks, drum skin etc.) it is only possible to withdraw from contract if the buyer returns the goods packed in original undamaged packaging, unused, without any damage, wear and staining to the product. If the original packaging is no longer available, please, ensure the goods are packaged in a way that will provide sufficient protection from being damaged during transport. Failing to do so will incur damage compensation charges for the customer. These provisions do not affect your statutory right of withdrawal from this Contract.

Withdrawal from contract and gift cards

Customers can withdraw from the purchase made using Muziker Gift card and return the goods. The customer will be awarded store credit in the value of the gift card used, that can be used for future purchases in Muziker e-shop. The rest of the sum will be refunded via payment method used to make the purchase.

Shipping Costs and Delivery Times

All prices for products quoted on our website are inclusive of legally applicable VAT.

If the total value of order is €59.00 or less, within Belgium the customer will have to pay a delivery fee of 5,50 € per domestic order.

For orders in excess of €59.00 , we will post goods free of shipping costs.

The exact delivery charge can be found on our website specifically for each product, in the shopping basket, and on the order form.

Delivery Policy

Unless the information on the product page states otherwise, all goods (except from the good from our display or unpacked goods) are ready to be dispatched immediately. Estimated delivery time in business days: 4 .

If the expected delivery is different, this information will be stated on the product page.

In case of a delivery to the customer's address, the goods will be delivered to the first lockable door and we can not guarantee transport inside the customer's home.

Transport of goods is provided by the Carrier company

GLS (standardsized parcels)

Courier delivery to the address of your choice. The courier delivers to the first lockable door. 

GEIS (oversized parcels)

Courier delivery to the address of your choice. The courier delivers to the first lockable door. 

DPD (standardsized parcels)

Courier delivery to the address of your choice. The courier delivers to the first lockable door. 

Payment methods

Orders can be paid for using the following methods. All prices displayed include VAT and currency is €

Bank transfer

After submitting your order, the system will automatically provide you with all the payment details. You will also receive an e-mail with a Proforma Invoice. You can transfer the payment by logging into your online banking. The goods will be shipped upon your payment reaching our account.

IBAN: SK0511110000001200282000


PayPal is the most commonly used payment system in the world. If you have a PayPal account you know it is a fast, easy and secure way to pay.

Bitcoin Pay

It’s the easiest payment flow you’ve ever experienced. With a single click of the mouse or QR scan from your smartphone, you’ll receive quick, simple BTC payments with next-day business day bank transfers.

Online card payment

After submitting your order you will be redirected to a secure payment gateway where you can pay using the following cards: VISA, MasterCard, Maestro or Dines Club International.Just enter the required card details and submit the payment. The bank will immediately inform us when the transaction is complete and we can therefore dispatch the order without delay.

Retention of Title

The goods shall remain the property of Muziker until all of the outstanding claims against the customer have been paid in full.

Transport Damage during Shipment

If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact our Customer service center within 2 business days:


If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you. Muziker will cover the delivery costs.

Warranty and Compensation

Muziker provides a 36-month warranty on new musical instruments and sound equipment. The warranty period on new musical instrument accessories and other products will be 24 months in accordance with the legal regulations. In the case of certain consumables (e.g. plectrums, drum heads and sticks, strings and tubes etc.), whose expected lifespan is 90 days, only manufacturing and material defects are being  considered during the warranty period as a valid reason for a refund or an exchange.

Extended warranty period

During the extended warranty period (beyond the statutory 24 months) Muziker’s authorized service center reserves the right to modify certain aspects of the warranty. For example, the 30-day free product repair period changes to ‘indefinite’ (the free repair period is subject to individual agreements between the service center and the customer, taking into account the time needed to ensure a genuine spare part needed for the repair).
Despite this adjustment, Muziker service center is committed to carry out the repair without undue delay.
You can file a claim for damages caused by prolonged claim process only in a case where it can be proven that the delay was caused deliberately, or due to gross negligence on the part of the service center.
If a product exchange takes place during the 12-month warranty extension (following the 24-month statutory warranty period), the customer is not automatically entitled to another 36-month warranty. The original product’s warranty period transfers to the new product.


Cymbals fall into a special category of products due to the nature of material and the method of use that are subject to a natural wear and tear. Therefore, there is only a 24-month warranty on these products. When processing a claim, Muziker service center will carry out an expert assessment of the product taking into consideration the signs of wear and tear from normal use, as well as exclusion of liability for defects due to mechanical damage caused by a blow with intensity exceeding the level of mechanical resistance of the material. 
Special product category with 24-month warranty that is susceptible to wear and tear due to their material nature and typical usage (for example cymbals, buttons, flaps, levers, rubber bands etc.). Muziker service center will carry out an expert assessment of the product, taking into consideration the signs of wear and tear from normal use, as well as exclusion of liability for defects due to mechanical damage caused by a blow with intensity exceeding the level of mechanical resistance of the material. In that case, Muziker can provide customer a repair of the damaged goods at customer`s own expenses, possibly at discounted rates, if agreed upon.

Warranty Card

Each product purchased online comes with an electronic invoice (sales receipt when buying in a store) which also serves as a warranty card. The warranty period begins on the date of receipt of the goods and is extended by the period during which the product was undergoing a warranty repair.

Termination of the guarantee

  • mechanical damage of goods caused by negligent or improper treatment of the goods by the buyer
  • improper installation, handling or malpractice by the buyer
  • using the goods in inadequate conditions by the buyer

Defects or any other damage caused by improper handling, unprofessional installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party are not covered by the warranty.
The warranty does not cover any mechanical damage due to using the goods in inadequate/unsuitable conditions (dusty, humid, chemically aggressive, strong magnetic fields, etc.) or if the goods have been interfered with by the buyer or a third party not commissioned by an authorized person (by Muziker).
This warranty does not cover the damages or defects caused by natural disasters and improper voltage supply.  Signs of wear and tear from normal use are also excluded from the warranty.

Warranty for unpacked products

The seller also offers conclusion of purchase contract for unpacked goods. Unpacked goods stand for goods that have been previously opened, have damaged packaging, have been used and returned or damaged goods.
unpacked goods are not eligible for a replacement with a new piece after withdrawal from the contract or when claiming using a  warranty.
Warranty claims for unpacked goods fall accordingly under the warranty rules, unless stated otherwise in this section.
It is not possible to file for a warranty claim for a "defect" or other reason, for which the goods were sold for a discounted price.

Other Information

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between the customer and us unless and until we accept the order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, the customer will need to follow the steps as described below in detail: Any product the customer wishes to purchase must be placed into the shopping basket by clicking on “Add to basket“; the content of the shopping basket can be reviewed anytime by clicking on “Shopping basket“. Added products can be removed from the shopping basket using the “Delete“ button. When ready to purchase the chosen products in the shopping basket, click “Continue“ The customer will be asked to provide their Muziker account details (new customers will have to open an account with us before proceeding); mandatory fields are marked with „*“ The customer is then asked to choose the payment method and details (all the customer data is processed using encryption) To check the order and all the information before completing the order, click “Final Review“ To finalize the purchase and submit the order, click “Buy“ Ordering process can be cancelled anytime by closing the browser window.

Contractual Text

These General Terms and Conditions of Use can be viewed on our website anytime. They will also be sent as an attachment to the e-mail with the Order confirmation.

Contractual Language

The contractual language is English.

© 2004-2019 Muziker | Terms and Conditions
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